Support

Pacak is a Malaysian hiking-log app that helps you plan climbs, track summits, save Strava activities, and share your trail story. If something isn't working or you have a question, the fastest way to reach us is by email — we read every message.

Contact us

Email hello@pacak.com.my and we'll get back to you, usually within 1–2 working days. To help us help you faster, please include:

• The email or account you sign in with (Google or Apple).
• Your phone model and iOS / Android version.
• What you were doing and what went wrong — screenshots help.

Frequently asked questions

How do I create an account?

Open Pacak and sign in with your Google or Apple account — no passwords to remember. Apple's "Hide My Email" is supported. Your name and email are used only to create your account.

How do I log a hike?

Tap the add button, pick your mountain from the Malaysian mountain catalogue, then fill in the date, duration, trip type (day, overnight, or multi-day), and outcome. Save it and it's added to your logbook, with achievements and XP evaluated automatically.

What is a DNF, and who can see it?

DNF means "Did Not Finish" — when you turn back before the summit. In Pacak, DNF hikes are a real part of your story, but they default to private and are only visible to you. Per-hike toggles let you keep any log private, even a completed summit.

How do I connect or disconnect Strava?

You can connect Strava from your profile to attach activity stats to a hike. Your Strava tokens stay on our server and are never returned to the device. You can disconnect at any time from the same screen.

How do I share my profile card?

Open your profile and use the share option on your card. It shows your completed peaks, stats, and earned achievements — perfect for sharing with your hiking crew.

How do I delete my account or data?

You can delete individual hikes, photos, bookmarks, and plans from inside the app. To delete your whole account, follow our account deletion page, or email us at hello@pacak.com.my from your account address. See our Privacy Policy for what we store.

I found a bug or have a feature request.

We'd love to hear it. Email hello@pacak.com.my with as much detail as you can — Pacak is built for the Malaysian hiking community, and your feedback shapes what we build next.

Bahasa Malaysia

Pacak ialah aplikasi log pendakian Malaysia yang membantu anda merancang pendakian, menjejak puncak, menyimpan aktiviti Strava, dan berkongsi cerita pendakian anda. Jika ada masalah atau soalan, cara paling pantas untuk hubungi kami adalah melalui e-mel — kami baca setiap mesej.

Hubungi kami

E-mel ke hello@pacak.com.my dan kami akan balas, biasanya dalam 1–2 hari bekerja. Untuk membantu kami selesaikan dengan lebih cepat, sila sertakan:

• E-mel atau akaun yang anda guna untuk log masuk (Google atau Apple).
• Model telefon dan versi iOS / Android anda.
• Apa yang anda buat dan apa yang berlaku — tangkap skrin amat membantu.

Bagaimana cara buka akaun?

Buka Pacak dan log masuk dengan akaun Google atau Apple anda — tiada kata laluan untuk diingat. "Hide My Email" Apple turut disokong. Nama dan e-mel anda hanya digunakan untuk membuka akaun.

Bagaimana cara log pendakian?

Tekan butang tambah, pilih gunung daripada katalog gunung Malaysia, kemudian isi tarikh, tempoh, jenis trip (sehari, bermalam, atau beberapa hari), dan keputusan. Simpan dan ia ditambah ke buku log anda, dengan pencapaian dan XP dinilai secara automatik.

Apa itu DNF, dan siapa boleh lihat?

DNF bermaksud "Did Not Finish" — bila anda patah balik sebelum sampai puncak. Dalam Pacak, pendakian DNF ialah sebahagian sebenar daripada cerita anda, tetapi ia peribadi secara lalai dan hanya boleh dilihat oleh anda. Suis setiap pendakian membolehkan anda kekalkan mana-mana log sebagai peribadi.

Bagaimana cara sambung atau putuskan Strava?

Anda boleh sambung Strava daripada profil untuk lampirkan statistik aktiviti ke pendakian. Token Strava anda kekal di pelayan kami dan tidak pernah dihantar ke peranti. Anda boleh putuskan sambungan pada bila-bila masa dari skrin yang sama.

Bagaimana cara kongsi kad profil?

Buka profil anda dan guna pilihan kongsi pada kad. Ia memaparkan puncak yang telah ditakluki, statistik, dan pencapaian anda — sesuai untuk dikongsi bersama geng pendaki.

Bagaimana cara padam akaun atau data saya?

Anda boleh padam pendakian, foto, penanda, dan rancangan secara individu dari dalam aplikasi. Untuk padam keseluruhan akaun, ikut halaman pemadaman akaun kami, atau e-mel kami di hello@pacak.com.my daripada alamat akaun anda. Lihat Dasar Privasi kami untuk butiran apa yang kami simpan.

Saya jumpa pepijat atau ada cadangan ciri.

Kami amat mengalu-alukannya. E-mel hello@pacak.com.my dengan sebanyak butiran yang boleh — Pacak dibina untuk komuniti pendaki Malaysia, dan maklum balas anda menentukan apa yang kami bina seterusnya.